Shipping policy

Shipping & Delivery Policy

Every Rose Hill Glass piece is carefully packaged to help ensure its safe arrival. Once an order has been shipped, delivery is handled by the shipping carrier.

Rose Hill Glass is not responsible for delays or delivery disruptions caused by the shipping carrier or circumstances beyond our control.

If your package arrives damaged, please contact Rose Hill Glass within 48 hours of delivery and provide photographs of the damaged artwork, packaging, and shipping box. Please retain all packaging materials so that a shipping claim can be submitted if applicable.

For packages marked as delivered but not received, please contact the shipping carrier and notify Rose Hill Glass so the situation can be reviewed.